FAQ

On the login page of the asap platform, click on "Forgot your password? " and enter your User Code and your Customer code (AUCHAN). Then answer the secret question you filled in during your first connection .

Contact us by email : client.asap@auchan.com explaining that your account is inactive.

You'll find the information you need to change your password in our user guide (Page 11)

This data is not manage by asap platform. So, you should contact the catalogue departement of your customer.

This data is not manage by asap but you can contact the catalogue department of your customer.

Yes. Since January 2021, the activation of asap is completely free.

No, only an internet connection is sufficient. However, be careful to connect from the Google Chrome browser.

https://asap.auchan.com/en/join-the-program

Thanks to asap, you can consult your validated invoices and payment details. The platform also allows you to anticipate the payment of your invoices. For any information: https://asap.auchan.com

There is no change in sending your invoices. Your contacts and processes remain the same.

Send an email to paiements-fournisseurs@auchan.com

Contact us by email: client.asap@auchan.com

From the "My last payments" menu, find the wire concerned. Then right-click on the amount. You will then can see the details of the transfer.

Reverse factoring,  is a solution that allows you to anticipate the payment of your invoices at an advantageous rate negociate by your customer.

This option, completely FREE, allows you to access to the anticipated payment option.

You can now contact us to prepare contracts with one of our partner banks. However, the financing option will not be effective until the contract with your factor is finished.